Trauma FX Limited Warranty
Subject to these terms, Trauma FX Limited warrants to the original purchaser of new SOMBODIES and related products only, that Trauma FX SIMBODIES and related products shall be of good quality and free from defects, in design, materials or workmanship under normal use and proper maintenance for one (1) year from the date of original purchase, provided that if an expiration date is indicated on disposable items, the warranty period shall be the date of expiration (collectively “Warranty Period”).
This warranty includes repairs due to manufacturing defects to the outer skin (i.e. Split seams). This warranty shall not be effective if the product has been subject to physical abuse, misuse, abnormal use, use not consistent with Trauma FX published directions, fraud, tampering, unusual physical stress, negligence or accidents.
To obtain warranty service:
- Give written notice to Trauma FX Limited detailing the defect and request a Return Material Authorization (RMA) number.
- Return the product, properly repackaged, freight pre-paid to Trauma FX Limited. The valid RMA number must be displayed on the outside of the shipping container.
If the defect is found to be covered by the warranty, a full repair will be undertaken, and the product will be returned free of charge. The initial freight cost will be reimbursed.
If the repair falls outside of the warranty, a quotation for the repair will be provided. This repair will only be undertaken under the authorization of the customer and an invoice will be raised (including return freight costs) in the usual manner.
NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THIS NOTICE, THE REPAIR OR REPLACEMENT OF THE NONCONFORMING PRODUCTS BY TRAUMA FX LIMITED AS PROVIDED HEREIN UNDER SHALL BE CUSTOMER’S SOLE AND EXCLUSIVE REMEDY FOR A FAILURE OF A PRODUCT TO CONFORM TO THE WARRANTY SET FORTH ABOVE.
Address for Service:
Trauma FX Limited
Business Unit P1
Alanbrooke Business Park,
Tel +44 (0)1845 578543